Job Overview
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to up sell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative target
Interested candidates please submit your CV to infosos@soshr.net (or) you can call us at +965 22243900
You can also visit us at AL Khaleej Tower (Gulf Air Building)- Abu Bakr Street, Behind Sheraton Hotel , 4th Floor.
Also available on Google Maps: SOS HR Solutions.